Wednesday, March 2, 2011

Day One, Lessons Learned

Yesterday was our grand opening! Phew, we are exhausted. But here we are- doing it all over again for Day Two.

We had a blast- that's for sure. Our customers are fantastic! We couldn't believe how excited people were to try our humble frites and waffles.

We are absolutely loving the feedback we are getting- we are learning some valuable lessons. A real-live Canadian came in and we had a long talk about poutine and she gave us some tips- which we implemented right away! It's all about layering we learned. Like lasagna. Keeps the heat in, melts the cheese, and it's all about the messy, cheesy experience.

The most important lesson of the day? How to prepare for the onslaught of people. We ran out of waffles and poutine! So- the most heartfelt apology to patrons who came in wanting waffles or poutine. We felt awful and tried not to send anyone away empty handed. We will try to never let that happen again. We literally had no idea what to expect for Day One. No idea how many people were this excited to try us. And we hate to let anyone down.

At the moment, we are eagerly awaiting our cheese curd order so we can be back up and running with poutine. However, if it's a waffle you crave and you are reading this right now: WE HAVE WAFFLES!!


Brian @ PWYJudges said...

Congrats on a successful opening day! My roommate and I loved the frites with the deep fried egg on top!

Charlie Seelig said...

Best wishes and I hope you, at the end of the day, just have one of each item left.